Millions of Blackberry owners across Europe, the Middle East and Africa have been left without services following a server crash.
Owners of the smartphones were unable to browse the web, send email or instant messages.
The problem appears to have originated in a data centre in Slough which handles Blackberry services for the affected regions.
Blackberry UK said it knew about the problem and was “investigating”.
In a tweet sent around 14:42 BST, the company said: “Some users in EMEA are experiencing issues.”
A subsequent statement said Blackberry was: “working to resolve an issue currently impacting some Blackberry subscribers in Europe Middle East and Africa.”
It apologised for the inconvenience that the ongoing problem was causing its customers.
Earlier on 10 October mobile operators in the UK, Egypt, Kuwait, Qatar and other nations pointed the finger at Blackberry owner RIM when replying to tweets from customers complaining about the problems.
Business and consumer
Many corporate customers said they had not lost service, suggesting that the problem was with Blackberry’s BIS consumer systems, rather than its BES enterprise systems.
“Blackberry runs two infrastructures,” explained Simon Butler, a Microsoft Exchange consultant at Sembee.
“The understanding I have is that the BIS service has crashed.
If you have got companies that are shifting their allegiance to other players in the market and you stop being able to provide them that concrete, reliable service, then that’s going to have a detrimental effect.”
Stuart Miles Pocket-Lint.com
“The business side runs on a different set of servers, although enterprise Blackberrys can still use messenger and the consumer services, so they are also affected,” said Mr Butler.
Such a major outage will still come as unwelcome news to Blackberry’s owner RIM, which has been losing market share to smartphone rivals – in particular Apple’s iPhone.
Many corporate clients have switched to the device after Apple made a concerted effort to improve its support for secure business email systems.
“If you have got companies that are shifting their allegiance to other players in the market and you stop being able to provide them that concrete, reliable service, then that’s going to have a detrimental effect,” said Stuart Miles of Pocket-Lint.com.
The first signs of trouble emerged about 11:00 BST but seemed to have escalated with tags about Blackberry and its BBM service trending on Twitter.
The only functioning service on Blackberry seemed to be text messaging, prompting many users to voice their frustration online.
In an early report, The Daily Telegraph quoted one Twitter user as suffering “serious Blackberry outrage”.
Others lamented the loss of the free BBM network saying they did not know what to do without it.
SWPC X-ray alerts are issued at the M5 (5x10E-5 Watts/m2) and X1 (1x10E-4 Watts/m2) levels, based upon 1-minute data. Large X-ray bursts cause short wave fades for HF propagation paths through the sunlit hemisphere. Some large flares are accompanied by strong solar radio bursts that may interfere with satellite downlinks.
A solar flare is an explosion on the Sun that happens when energy stored in twisted magnetic fields (usually above sunspots) is suddenly released. Flares produce a burst of radiation across the electromagnetic spectrum, from radio waves to x-rays and gamma-rays. [more information]
Scientists classify solar flares according to their x-ray brightness in the wavelength range 1 to 8 Angstroms. There are 3 categories: X-class flares are big; they are major events that can trigger planet-wide radio blackouts and long-lasting radiation storms. M-class flares are medium-sized; they can cause brief radio blackouts that affect Earth’s polar regions. Minor radiation storms sometimes follow an M-class flare. Compared to X- and M-class events, C-class flares are small with few noticeable consequences here on Earth.
Monday October 10th, 2011
October 10th, 2011
10 + 10 +2+0+1+1 = 24 = the service outage’s life lesson and personal year = Showing who’s in charge. Need to take charge.
24 + 10 (October) = 34 = the service outage’s personal month = Server crash. Escalate. Instant messages. Texting. Circuits. Wires. Satellites. Communication difficulties. Things happened really quickly. Spreading like wildfire.
34 + 10 (10th of the month on Monday October 10th, 2011) = 44 = the service outage’s personal day = Twitter. Tweets. Trending. How it is. It is what it is.
34 month + 11 (11th of the month on Tuesday October 11th, 2011) = 45 = the service outage’s personal day (on Tuesday October 11th, 2011) = Apologies. Investigating. Issues. Fixing what was broken. Things went/go horribly wrong.
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